Reference

Understand How bv550c Handles Your Information

This Privacy Policy sets out what data we collect when you use your bv550c account, how we store it, and what you can do about it.

Account data protectionbKash, Nagad, Rocket payment dataYour right to access recordsClear contact path for requestsBangladesh-applicable terms
bv550c Understand How bv550c Handles Your Information
REACH OUR TEAM

Contact Us About Your Privacy

If you want to access, correct, or remove data we hold on your account, our support team is the right first step. Raise your request through live chat, email, or the in-app message thread and we will confirm receipt. Response times depend on request complexity, but we aim to acknowledge every privacy query within one working day.

Live Chat Open the chat widget inside your account. Describe your data request clearly and our team will log it and follow up directly.
Email Support Send your request to our support address listed in the account help section. Include your registered mobile number for faster matching.
In-App Message Use the message thread inside your bv550c account on mobile or browser. Your message ties directly to your account record.
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We use encryption on data in transit and at rest. Your account session is protected by OTP verification each time you log in from a new device. Cookies track your session state and remember your preferred lobby view — you can manage cookie preferences from your browser settings at any time. Wallet data from bKash, Nagad, or Rocket is never stored beyond what is needed to confirm a transaction.

Encryption in Transit

All data moving between your device and our servers is encrypted. This covers your login, account settings, and every payment action you take.

OTP Device Verification

New device logins trigger a one-time code to your registered mobile number. This limits account access to devices you have actively confirmed.

Cookie Controls

Session cookies keep your lobby state intact as you switch between games. Non-essential cookies can be declined through your browser settings without affecting account function.

Retention and Deletion

We hold your data only as long as your account is active or as required to resolve open payment queries. Inactive account data can be removed on request.

Common Questions About Your Privacy

These are the questions we hear most often from people reviewing the policy. If your question is not covered here, reach out through live chat or email and we will respond directly.

We collect your name, mobile number, and wallet identifier — the number tied to your bKash, Nagad, or Rocket account — along with device and session data recorded at login.

No. Transaction references from bKash, Nagad, and Rocket are held internally to verify credits and resolve disputes. We do not pass wallet data to third-party advertisers or data brokers.

Contact support via live chat or email using your registered mobile number. We will identify your account record and provide the data held, subject to applicable local law in your region.

Yes. Submit a deletion request through support. We will remove inactive account data once any open payment queries are settled. Eligibility depends on your local law and the regions we cover.

Session cookies maintain your lobby state and remember your last view. You can block non-essential cookies from browser settings at any time without losing access to your account or wallet functions.

Inactive account data is retained only as long as needed to close out payment records. After that, you can request full deletion by contacting our support team directly through live chat.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.